Common Escape Room Questions - Lakes Escapes FAQ



What are you doing to ensure you are Covid-19 secure?

We have implemented thorough policies and procedures to ensure the safety of our staff and customers. We have games at staggered start times and are running at a reduced capacity to ensure you do not come into contact with any other customer groups during your visit.
A sanistation is provided outside for you to sanitise your hands before entering and your Game Host will collect you from the entrance at your booked time.
Hand sanitiser is available throughout the building and we encourage you to use it during your game aswell.
Between customers we are thoroughly cleaning the game rooms with sanitising spray and also using a specialist machine that sanitises the whole room and kills any airborne germs.
Public areas are also cleaned and sanitised regularly throughout each day.
Whilst we are doing everything we possibly can to ensure your and our safety this will only work if you help us by arriving on time for your game and ready to start with everything you need with you such as spectacles. If you are late your game will either be delayed or the time reduced so as to not affect anyone else's experience or reduce the time we have for cleaning between games.

What is an Escape Room?

An escape room is where we put your team in a themed room and you must try and escape by solving puzzles and challenges. You will have 60 minutes to complete the mission. Each game is ideally for 2-6 people however Casino Heist and Diamond Mine can accommodate up to 8 players.

What is the Diamond Mine experience?

The Diamond Mine is different to our escape room experiences as instead of you all going into one room and playing the game together you will take on mini challenges. The mini challenges are in different themed spaces and the games are 1 or 2 players and range from 25 seconds to 5 minutes each. The full team will participate throughout and take turns to encourage and advice their team mates. The games are a variety of skill, physical, mental and memory and is suitable for players 7 years and above. Teams under the age of 14yrs need an adult with them at all times.

Do you organise corporate team building and private events?

Yes! Our experiences are perfect for team building exercises and group fun.

Who can experience the games?

The experiences are for people of all backgrounds and genders who love puzzles and interactive challenges. Please note that children under the age of 16 will need to be accompanied by an adult in the escape games and children under the age of 14 will need to be accompanied by an adult in Diamond Mine. We do not allow anyone under the age of 7yrs.

What are your opening hours?

We are open from 10.00am to 10.00pm, Mondays to Sundays. Booking in advance is required. If its less than 2 hours before the game please call us to check availability.

What do I need to bring and what should I wear?

We would recommend you to wear comfortable clothes and shoes you can move around in.

When should I arrive and where is it?

We recommend teams to arrive at the time they booked ready for your briefing and introduction.

How much would it cost and how can I book the tickets?

Our prices will vary per person depending on the size of the group. The more players in a booking, the cheaper it is! Bookings can be reserved through our online booking system and will require a minimum group of 2 people to a maximum of 8 people for selected rooms.

I am claustrophobic; can I play?

All our games have good size rooms with a reasonable ceiling height. Players are also free to exit the rooms at any time during the game but must wear a face covering at all times. Speak to any member of our team if you have any concerns.

Are your escape rooms hard?

Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team. We recommend that players who are new to escape games do not play the most difficult rated games until they are familiar with the concept.

How does the game end?

Either you are successful and you achieve the game objective or you run out of time and the game is over.

Are you wheelchair accessible?

We are delighted to advise that we can accommodate wheelchair users. There are ramps available to enter the building, so please ensure you let us know of your needs, and there are permanent ramps placed at all fire escapes.

Some of the activities in the Diamond Mine are not suitable for wheelchairs but many are and players can still participate in the experience.

"I've done quite a few online escape rooms (both with and without live avatars) and Modern Detective has been one of my favourites. It's really easy to navigate and you can each control where you look in the room, rather than one person sharing a screen and everybody else telling them what to do. The puzzles are really varied and if you get stuck (which we did, a few times!), there are helpful hints. It took us an embarrassingly long time to escape (at least 2 & 1/2 hours) but it meant that £20 turned into an entire evening's entertainment. And while it took us ages to complete, there was never a time when where we were faced with a impossible to solve task; some rooms I've done has had puzzles so frustratingly complicated, that even with clues you still can't work them out. These puzzles were challenging but always enjoyable. At the time of writing this, the company only has two online games (we'll be doing the other one soon!), but I really hope they turn their other non-online escape rooms into online ones."