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Terms & Conditions
Terms & Conditions
Before procuring the Services, you should read these terms and conditions carefully. If you do not agree with them, do not use the Services.
Services
Lakes Escapes Ltd provides a live service. Upon confirmation of the booking, we do not accept cancellations, or provide any refunds. We may reschedule a booking at our discretion if the cancellation is unavoidable and with a minimum of 7 days notice. If we are unable to resell the original booked time slot then there will be a charge of £25 to cover staffing costs incurred as we are running at a much reduced capacity and only staff when required. In the event Lakes Escapes Ltd cancels the booking for any reason, the customer will be entitled to a full refund of all monies paid to date within 30 days.
The description of the Services and any Goods is as described on our website, brochures and other forms of advertisement.
Services are reserved to individuals’ 7 of age and above. All persons under 16 must be accompanied inside the room by an adult.
All services are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will
notify you of these changes.
By booking you agree that Lakes Escapes Ltd can contact you via e-mail, phone, Twitter or Facebook to promote its news or inform you about your current booking. Your data is protected by the GDPR and your details (which you will supply during the booking) will not be passed to any other companies or individuals. Please refer to our Privacy Policy for further details.
It is your responsibility to ensure that all personal information provided is correct. You may correct any information, or ask for information about you to be deleted, from our advertising, or promotional material by giving written notice to us at the following address: Lakes Escapes Ltd, Stanley Street, Workington, Cumbria CA14 2JD or email info@lakesescapes.co.uk
COVID-19 SECURE REQUIREMENTS
All groups must meet the current Government guidelines regarding indoor group meetings and follow the advice regarding social distancing with those outside their household or ‘bubble’ Please see http://www.gov.uk for details.
Do not arrive before your booked time as you will not be able to gain access. A sanistation is provided outside and you must use this and fit your face covering before your Game Host unlocks the door and allows entry.
Face coverings are required at all times whilst in the premises and there are NO EXEMPTIONS. This is for the protection of our staff and other customers so please ensure you arrive with face coverings unless you have purchased them from us during the booking process. You will be required to sanitise your hands at the station provided before you enter the building. Refusal to wear a face covering will result in no entry and we will not provide a refund or reschedule due to running at reduced capacity to keep everyone safe. If you are medically exempt from wearing a face covering we advice you wait until such a time as they are not required.
Non players will not be permitted to enter the building at any time, this is to ensure the safety of everyone.
If you forget your face covering we do have some available at the cost of £1 each. Entry will not be permitted without one and refunds or reschedules will not be permitted due to running at reduced capacity.
Prices and Payment
All prices are stated on the website.
The price varies according to how many people are in one room, and do not change according to time or day.
Bookings can be made online or via telephone if online booking is not possible.
Payments can be made using any major debit or credit cards.
UNPAID BOOKINGS: If payment has not been received during the booking process or at least 24 hours prior to the event, Lakes Escapes Ltd reserves the right to cancel or offer any unpaid for places. We will endeavour to contact the Booker and/or participants to inform with as much notice as possible; however we are not liable if contact has not been successful.
TRANSFER BOOKING: If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.
LATE ATTENDANCE: The game timer will be started 10 minutes after your booked time. A booking can become a no-show and entry would be declined if the team is late by 15 minutes or more of the booked starting time. In such a situation the money is not refundable and the booking is not changeable.
NON ATTENDANCE: If you fail to attend an event for which you are registered and have not given us prior notice then you shall not be entitled to any refund, transfer or otherwise pursuant to our refunds policy.
NON TRANSFERABLE: Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
WEATHER: The event is indoors and will not be cancelled for bad weather. If the weather is extreme (as an example – heavy snow fall) and we are forced to cancel, we will endeavour to contact all participants with as much notice as possible. We will then make arrangements directly to either transfer bookings to another session or make reasonable arrangements.
Customer Responsibilities
Customers will ensure that, all information provided is true and accurate and will follow all recommendations included within the policies. Customers must inform us in advance of any medical issues that would affect the customers experience.
Customers shall not record the rooms or the puzzles within them. This includes, but is not limited to, photography, video and voice recordings of the games. The use of any recording or recording capable device is prohibited inside the rooms. We retain the right to stop the game should we discover that any type or recording is being made.
Customers are discouraged to disclose details regarding the game to the public, whether it is by direct or indirect means.
Customers shall be directly liable for any and all damage, be it intentional or casual. This shall be charged upon exiting the room. We retain the right to stop and end the game should any significant damage be made, and the right to turn away the team without any refund if such a circumstance arises.
The company adopts a zero tolerance policy for bullying or harassment towards its employees and staff. Any group that openly harasses our staff will be turned away, and no refund will be given.
When do we reserve the right to refuse entry and deny refunds?
Groups have shown up and are refusing to wear face coverings throughout their time at the escape rooms.
Groups have shown up more than 15 minutes late.
Groups have shown up under the influence of alcohol, narcotics or other substances that inhibit the designed flow of the game.
Safety
All participating groups receive an introduction by one of the employees upon arrival. This briefing outlines the rules of the game and clients shall participate in the game at their own risk. Lakes Escapes Ltd are not liable for any damages caused by failure to comply with the company’s rules.
In case of fire, please follow the fire exit signs and evacuate through the nearest fire exit. Drinks and food are not accepted inside the rooms.
Customers must always keep belongings with them. Lakes Escapes Ltd is not liable for any damage and/or theft of said belongings.
The groups will have to provide the name of the booker for admittance.
Lakes Escapes Ltd will not assume liability for any breech that occurs as a result of other services being damaged (PayPal, email system).
Photos of your team shall be taken after completion of the game. Such photos are stored on the local hard drive. The photos shall also be uploaded onto the company’s Facebook page and can be downloaded from there. Some photos may be uploaded online for marketing purposes omitting names and personal details.
The company reserves the right to cancel bookings due to circumstances out of our control. These include, but are not limited to, power cuts, flooding, natural disasters, and any state of emergency. To the best of our abilities, we shall provide clients with at least 2 hours’ notice when cancelling bookings on the day.
Copyright
The copyright, design right and all other intellectual property rights in any materials, advertising and escape experience prepared or produced for you by us or on our behalf in connection with the Services shall belong to Lakes Escapes Ltd absolutely and any such materials, documents or items shall be or remain our sole property.
"This was our first escape room experience and we were made to feel welcome as soon as we walked through the door. Our youngest player was 10 years old and she loved as much as we did! Brilliant fun and we will definitely be returning to try the other rooms."
© 2020 Lakes Escapes. Privacy Policy. Terms & Conditions. Photography by Rebecca Rodney Photography. Website by Rocket Sites.
What are you doing to ensure you are Covid-19 secure?
We have implemented thorough policies and procedures to ensure the safety of our staff and customers. We have games at staggered start times and are running at 50% capacity to ensure you do not come into contact with any other customer groups during your visit. We are encouraging the use of bathrooms before you begin your game so you do not need to leave the game room until the end of your game when we aim to ensure nobody else is in the public areas of the building but if you do find you need to use the bathrooms again then we just ask that you wear your face covering to keep everyone safe.
Face coverings will need to be worn before entering the premises and throughout your time with us. There are no exemptions and this is for the protection of both our staff and other customers. If you are medically exempt then we advice waiting until such a time as they are not required. Please see https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
A sanistation is provided outside for you to sanitise your hands before entering and your Game Host will collect you from the entrance at your booked time.
Hand sanitiser is available throughout the building and we encourage you to use it during your game aswell.
Between customers we are thoroughly cleaning the game rooms with sanitising spray and also using a specialist machine that sanitises the whole room and kills any airborne germs.
Public areas are also cleaned and sanitised regularly throughout each day.
Whilst we are doing everything we possibly can to ensure your and our safety this will only work if you help us by following the government guidelines we have to adhere to and enable us to remain open.
What is an Escape Room?
An escape room is where we put your team in a themed room and you must try and escape by solving puzzles and challenges. You will have 60 minutes to complete the mission. Each game is ideally for 2-6 people however Casino Heist can accommodate up to 8 players.
Do you organise corporate team building and private events?
Yes! Our escape room experiences are perfect for team building exercises and group fun.
Who can experience the escape room?
The escape room experience is for people of all backgrounds and genders who love puzzles and interactive challenges. Please note that children under the age of 16 will need to be accompanied in the game by an adult.
What are your opening hours?
We are open from 10.00am to 10.00pm, Mondays to Sundays. Booking in advance is required. If its less than 2 hours before the game please call us to check availability.
What do I need to bring and what should I wear?
You will need to bring a face covering which must be worn at all times as per government guidelines. See https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
If you forget you face covering you will be able to purchase one on arrival for £1. We would recommend you to wear comfortable clothes and shoes you can move around in.
When should I arrive and where is it?
We recommend teams to arrive at the time they booked ready for your briefing and introduction.
How much would it cost and how can I book the tickets?
Our prices will vary per person depending on the size of the group. The more players in a booking, the cheaper it is! Bookings can be reserved through our online booking system and will require a minimum group of 2 people to a maximum of 8 people for selected rooms.
I am claustrophobic; can I play?
All our games have good size rooms with a reasonable ceiling height. Players are also free to exit the rooms at any time during the game but must wear a face covering at all times. Speak to any member of our team if you have any concerns.
Are your escape rooms hard?
Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team. We recommend that players who are new to escape games do not play the most difficult rated games until they are familiar with the concept.
How does the game end?
Either you are successful and you achieve the game objective or you run out of time and the game is over.
Are you wheelchair accessible?
We are delighted to advise that we can accommodate wheelchair users. There are ramps available to enter the building, so please ensure you let us know of your needs, and there are permanent ramps placed at all fire escapes.
| # of Players | Price Each | Total Price |
|---|---|---|
| 2 | £22 | £44 |
| 3 | £20 | £60 |
| 4 | £18 | £72 |
| 5 | £16 | £80 |
| 6 | £15 | £90 |
| 7 | £15 | £105 |
| 8 | £15 | £120 |