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Privacy Policy
Lakes Escapes Ltd takes its obligations concerning data protection seriously. We are providing this notice, so you have information about how we collect and process your personal data on our website. We ask you to please read this Privacy Notice as it has important information you need to know.
What does our company do?
Lakes Escapes Ltd provide a Escape Room experience to private individuals or commercial customers.
We carry out our services predominantly at Stanley Street, Workington, CA14 2JD
What information do we collect and process?
In order for us to help with your business needs we may collect from you, necessary personal data. The lawful basis for collecting this data is legitimate consent as it is required to carry out our service. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:
- Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views
- Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any bookings you make
- Information that you provide to us for the purpose of making enquiries
- Any other information that you choose to send to us
Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.
Security of your Personal Information
Lakes Escapes Ltd strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Cookie Policy
We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie, which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector.) However, this will have a negative impact upon the usability of many websites, including this one.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Why do we need your personal data?
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
- Administer the website
- Improve your browsing experience by personalising the website
- Enable your use of the services available on the website
- Send you general (non-marketing) commercial communications
- Send you email notifications which you have specifically requested
- Send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at info@lakesescapes.co.uk).
- Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
- Deal with enquiries and complaints made by or about you relating to the website
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.
Who will your personal data be shared with?
Lakes Escapes Ltd may share information with third party suppliers as required for external services, designs and materials, however this will only be for the contract we are carrying out at that time.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.
In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.
Your personal information will not be transferred to, stored or otherwise processed outside the UK.
Other Disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
- To the extent that we are required to do so by law
- In connection with any legal proceedings or prospective legal proceedings
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
- To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
Except as provided in this privacy policy, we will not provide your information to third parties.
Security of your Personal Data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
Your Rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email (info@lakesescapes.co.uk) at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to remove the use of your personal data for marketing purposes.
Third Party Websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Do we get involved in direct marketing?
Lakes Escapes Ltd has a newsletter/blog that is sent out to clients on a regular basis. This is only sent to clients who have given explicit consent to do so. We may also ask for optional customer service feedback. Although, we hope that the quality of our service and people will be enough for you to recommend us to others and view our website.
What rights do you have to amend personal data?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact us 07388 933 603 or email info@lakesescapes.co.uk.
How long do we keep your personal data?
Lakes Escapes Ltd may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.
Changes to this Privacy Notice
Lakes Escapes Ltd may change this Privacy Notice from time to time in order to reflect changes in the law.
"The room was great fun! We needed a few clues to solve the puzzles but got there in the end... just! We played as a family and all enjoyed it - we will definitely be back!"
© 2023 Lakes Escapes. Privacy Policy. Terms & Conditions. Photography by Rebecca Rodney Photography. Website by Rocket Sites.
What is an Escape Room?
An escape room is where we put your team in a themed room and you must try and escape by solving puzzles and challenges. You will have 60 minutes to complete the mission. Each game is for 2-6 people however Casino Heist and Diamond Mine can accommodate up to 8 players.
What is the Diamond Mine experience?
The Diamond Mine is different to our escape room experiences as instead of you all going into one room and playing the game together you will take on mini challenges. The mini challenges are in different themed spaces and the games are 1 or 2 players and range from 25 seconds to 5 minutes each. The full team will participate throughout and take turns to encourage and advice (or abuse and mock) their team mates. The games are a variety of skill, physical, mental and memory and is suitable for players 7 years and above. Teams under the age of 14yrs need an adult with them at all times.
Do you have a customer car park?
We have a large, free car park for our customers so you don't need to worry about finding somewhere to leave your car or having charge to pay for parking.
Do you organise corporate team building and private events?
Yes! Our experiences are perfect for team building exercises and group fun.
Who can experience the games?
The experiences are for people of all backgrounds and genders who love puzzles and interactive challenges. Please note that children under the age of 16 will need to be accompanied by an adult in the escape games and children under the age of 14 will need to be accompanied by an adult in Diamond Mine. We do not allow anyone under the age of 7yrs.
What are your opening hours?
We are open from 10.00am to 10.00pm, Mondays to Sundays. Booking in advance is required. If its less than 2 hours before the game please call us to check availability.
What do I need to bring and what should I wear?
We would recommend you to wear comfortable clothes and shoes you can move around in.
When should I arrive and where is it?
We recommend teams to arrive at the time they booked ready for your briefing and introduction.
How much would it cost and how can I book the tickets?
Our prices will vary per person depending on the size of the group. The more players in a booking, the cheaper it is! Bookings can be reserved through our online booking system and will require a minimum group of 2 people to a maximum of 8 people for selected rooms.
I am claustrophobic; can I play?
All our games have good size rooms with a reasonable ceiling height. Players are also free to exit the rooms at any time during the game. Speak to any member of our team if you have any concerns.
Are your escape rooms hard?
Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team. We recommend that players who are new to escape games do not play the most difficult rated games until they are familiar with the concept.
How does the game end?
Either you are successful and you achieve the game objective or you run out of time and the game is over.
Are you wheelchair accessible?
We are delighted to advise that we can accommodate wheelchair users. There are ramps available to enter the building, so please ensure you let us know of your needs, and there are permanent ramps placed at all fire escapes.
Some of the activities in the Diamond Mine are not suitable for wheelchairs but many are and players can still participate in the experience.
Do you have somewhere I could wait whilst others play?
In order to provide the best possible experience for all of our customers we run with staggered start times and we do not mix groups. We're afraid we do not have a waiting area for anyone who isn't playing one of our games.
| # of Tickets | Price |
|---|---|
| Up to 3 | £60 |
| 4 | £72 |
| 5 | £80 |
| 6 | £90 |
| 7 | £105 |
| 8 | £120 |